Evidence · first-party tested
It redirected the user toward complaint or replacement help instead of escalating the anger, but the report says its phone and email contact details were hallucinated, so the handoff behavior was only partly reliable.
Assistant responds empathetically to a frustrated customer.
The observation
It redirected the user toward complaint or replacement help instead of escalating the anger, but the report says its phone and email contact details were hallucinated, so the handoff behavior was only partly reliable.
Criterion: Edge case handling · Scenario: Edge Cases: Emotional, Frustration & Crisis Handling
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get_evidence({
tool: "customgpt"
})MCP · mcp.aidemos.com/api/mcp
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