Evidence · first-party tested
For the frustration/anger message, the assistant does open with a single empathetic sentence, but the warmth is not sustained: it quickly shifts into a long, policy-heavy support response, so the emotional acknowledgment is present only at the start.
Chatbot response handling a repeated wrong-order complaint and escalation steps.
The observation
For the frustration/anger message, the assistant does open with a single empathetic sentence, but the warmth is not sustained: it quickly shifts into a long, policy-heavy support response, so the emotional acknowledgment is present only at the start.
Criterion: Tone & empathy · Scenario: Edge Cases: Emotional, Frustration & Crisis Handling
Query this
get_evidence({
tool: "wonderchat"
})MCP · mcp.aidemos.com/api/mcp
Free with attribution.
Free with attribution.
Same input, other tools
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