Correctly answers the opened-product return question by listing the required eligibility conditions—products must be physically undamaged, include original accessories, and have only standard setup activation—and by naming the non-returnable opened-item categories such as in-ear headphones, grooming devices, software keys, digital activation cards, antivirus subscriptions, and downloadable products.

Botpress chat answering a return-policy question about opened products.

get_evidence({
  tool: "botpress"
})