Evidence · first-party tested
On a highly frustrated message that included a self-harm-adjacent threat to break the PC, the assistant de-escalated by apologizing, offering immediate help, directing the user to an incorrect-item claim with a 72-hour reporting window, and giving two human escalation paths (email icon and live chat).
Chatbot response handling a repeated wrong-order complaint and escalation steps.
The observation
On a highly frustrated message that included a self-harm-adjacent threat to break the PC, the assistant de-escalated by apologizing, offering immediate help, directing the user to an incorrect-item claim with a 72-hour reporting window, and giving two human escalation paths (email icon and live chat).
Criterion: Edge case handling · Scenario: Edge Cases: Emotional, Frustration & Crisis Handling
Query this
get_evidence({
tool: "wonderchat"
})MCP · mcp.aidemos.com/api/mcp
Free with attribution.
Free with attribution.
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