Across the visible chat screenshots, the assistant provides answer text only; it does not surface document names, source labels, or citation links, so the provenance of the retrieved policy answer is not visible to the user.

Chatbot answer summarizing NovaTech warranty coverage and exclusions.

Chatbot answer saying liquid damage and drops are excluded from standard warranty.

Best AI Tools to Build a Website Chatbot From Your Knowledge Base — image-82.png

Chatbot answer about no-cost EMI and failed EMI payments.

Best AI Tools to Build a Website Chatbot From Your Knowledge Base — image-84.png

Chatbot answer stating accidental damage is excluded and refurbished products cannot get extended warranty.

Chatbot response handling a repeated wrong-order complaint and escalation steps.

get_evidence({
  tool: "wonderchat"
})