It answers every part of the customer’s question instead of dropping a sub-request: the reply includes the return rule, the standard delivery estimate, and the express-delivery estimate.
What was measured
response completeness
Addresses all parts of the user’s support request instead of leaving key questions unanswered.
transformation
What was given, what came back
Test input: Refund policy, application, and processing-time question · text · group: stylenova-customer-support
Input — what we sent
The exact prompt
What's your refund policy? And if I'm eligible, how do I actually apply for one? Also, how long does it usually take to process?
A multi-part customer-support query asking for the refund policy, how to apply for a refund, and how long processing usually takes. It tests grounded FAQ answering and multi-step policy completeness.
Why this input is hard
- · knowledge-base grounding
- · multi-part query handling
- · policy accuracy
- · response completeness
- · hallucination resistance
Output — unretouched
No output artifact
The verdict rests on the tester's written observation alone — no file was captured for this cell.
Also checked on this input — same tool, 1 other criterion
Provenance
- Observation
- 6c8624a0-4396-4e22-b851-443a83b75b03
- Evidence run
- cf8842ae-b5a5-4bf3-a6d9-d61ebe406097
- Study
- Automate customer support using an AI chatbot
- Research task
- 86b9jm3ev
- Tested at
- not recorded
- Source
- first-party
- Evidence state
- observed
- Proof shown
- input only
- Cost / latency
- not captured
- Repeat run
- not captured
- Tester
- not captured
The last three rows are honest blanks, not placeholders — our capture has no field for them yet.
Query this
get_evidence({
tool: "cosupport-ai",
scenario: "stylenova-customer-support"
})MCP · mcp.aidemos.com/api/mcp
Free with attribution.
Same input, same check — 6 other tools
measured on response completeness
Freshdesk✓ WorkedCovers all requested parts of the refund flow, including eligibility, how to create a return, and the timing/process guidance, rather than stopping after the policy summary.FS Agent⚠ StruggledLeaves one of the user’s requested items unanswered by not explaining how to apply for a refund, so the support reply is incomplete.JotForm✓ WorkedAnswered all requested parts of the refund request, including eligibility, application steps, and the 5-7 business day processing estimate, and also offered to guide the return process.Kommunicate◐ MixedPartially answers a multi-part refund request: it gives the policy and timing, but the application procedure stays vague and the reply omits Elite free returns and the $4.99 non-Elite return-shipping rule that the report says were in the knowledge base.Tidio✓ WorkedFully covers all requested parts of the support request instead of leaving a sub-question unanswered.Wonderchat✓ WorkedIt fully covered the refund request by giving the policy, the application steps, the processing timeline, and contact options for starting the return.
From the same study (page rebuilt from a later run)
Real inputs and real outputs, no retouching · every cell queryable via API & MCP · aidemos.com