Evidence · first-party tested

It generally recognized crisis-style messages as out-of-scope safety issues, responded with empathy, and redirected users toward human help instead of product troubleshooting, but one response was incomplete because it did not surface specific crisis resources or a proactive human handoff.

◐ Mixed🧾 artifact-verifiedTested Jun 16, 2026Botpress
The observation

It generally recognized crisis-style messages as out-of-scope safety issues, responded with empathy, and redirected users toward human help instead of product troubleshooting, but one response was incomplete because it did not surface specific crisis resources or a proactive human handoff.

Criterion: Edge case handling ·
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get_evidence({
  tool: "botpress"
})
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