Does Denser AI use the new value when existing content changes?

=== TC99 -- BEFORE change (old 11-day B02 present) ===
POST https://denser.ai/api/query  (chatbot: R6-mutation-MS-v0)
Body: {"question": "What is the shipping lead time to the Bergen depot?", "chatbotId": "chatbot_kfzqkplgdlfk5qaw2quh7", "key": "<redacted>", "context": [], "prompt": "", "citation": true}
latency: 6.108s
status: 200 | passages returned: 4

--- answer (verbatim, confirms 11 working days) ---
The shipping lead time from the Bristol central store to the Bergen depot is **11 working days**,
via road and ferry on a groupage service. Keep in mind that this figure starts from courier
collection rather than when the stores request is raised—anything handed over after the 15:30 cut-
off travels the following working day, with the lead time starting then.  A couple of things to
note: a dedicated vehicle can be quoted on request and is normally quicker, though that faster
option isn't reflected in the standard figures. Also, if the consignment contains a lithium cell
above the threshold, you'll need a signed packing declaration, and two working days should be added
to the standard lead time. Returns from the depot don't simply mirror the outbound figure—they
travel on the next scheduled groupage movement rather than on collection, so plan around the
movement schedule rather than the courier timeline.
[1](upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/nySTKTPcOJ-
nmlO6zGd19.pdf PassageID:0)

--- passages (full content, all returned, none trimmed) ---
[1] title=B02_shipping_lead_times  score=5.2261205  score_rerank=0.9993649125099182
    source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/nySTKTPcOJ-nmlO6zGd19.pdf
Central store, Bristol Page 1 Fenwake Instruments Ltd Shipping Lead Times Central store, Bristol -
outbound to depots and customer sites How to read this Lead times are quoted from the courier
collection, not from the moment a stores request is raised. Anything handed over after the 15:30
cut-off travels the following working day, and the lead time starts then. Destination Route Lead
time Aberdeen Road, own vehicle 3 working days Lerwick Road and ferry 4 working days Gothenburg Road
and ferry, groupage 7 working days Esbjerg Road and ferry, groupage 9 working days Bergen Road and
ferry, groupage 11 working days Lead times to the Nordic depots assume a groupage service. A
dedicated vehicle is quoted on request and is normally quicker, but is not held against these
figures. Dangerous goods Any consignment containing a lithium cell above the threshold needs a
signed packing declaration and travels on a different service. Add two working days to the figures
above, and involve a trained shipper before booking. Two people in the building hold the
certification. Returns Inbound lead times are not the outbound figures in reverse. A return from a
depot travels on the next scheduled groupage movement rather than on collection, so plan a return
around the movement rather than around the courier. Who maintains this The stores controller reviews
these figures against the carrier's performance each quarter and changes them here when the
carrier's own schedule changes.

[2] title=B05_tromso_depot_bulletin  score=4.623385  score_rerank=0.7950467467308044
    source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/IENDf2kt4n42m6fNT1CWH.pdf
# Depot bulletin - a new depot in the region For the service desk, the Bergen depot and central
stores. ## What is opening The Tromso depot opens on 14 October 2026 and will hold four Tolvan C5
loan  units and a full Brannoc spares kit. It is the third depot in the network and  the first above
the Arctic Circle. ## Why Response to the northern fields has been limited by the sailing time from
Bergen rather than by engineering. Holding loan stock and a spares kit locally removes the leg that
has cost the most time on recent tickets. ## Staffing One engineer and a shared stores controller,
working 07:00 to 15:00 local time, Monday to Friday. Out of hours the northern sites continue to
page the existing duty engineer rota; the new depot does not change how a fault is reported. ## What
to do differently Stop routing northern loan requests through Bergen once the depot opens. Ring the
new depot directly. Bergen keeps its own loan pool and its own spares kit, and nothing moves out of
Bergen to stock the new site. ## What is not changing Calibration stays in the laboratory. The new
depot does not calibrate, does not break a calibration seal, and does not open a pressure housing.

[3] title=B04_site_access_notes  score=1.1204451  score_rerank=3.502992058201926e-06
    source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/wnHTMmh0rAbI1scs1T5Q7.pdf
FENWAKE INSTRUMENTS LTD Site access - standing notes for engineers Central store and service desk.
Not a contractual document. PERMITS Most customer sites need a permit raised before the day, not on
it. Raise it through the customer's own system and take the reference with you; a permit that exists
only in an inbox is a permit that will not open a gate. A permit is site-specific and person-
specific. An engineer who swaps onto a job at short notice needs their own, and the swap is the
reason most access is refused at the gate. INDUCTIONS Water treatment sites and harbour authorities
run their own inductions, valid for twelve months. The service desk keeps the expiry dates against
each engineer. An induction that expires mid-job is treated as expired for the whole job. TIDE AND
ACCESS WINDOWS Intake structures are reachable only around low water. Plan the visit around the
window and tell the customer which window you are working to, so that a delayed start is a
conversation rather than a surprise. KEYS AND CODES Never write a gate code on a job sheet. Codes
are held by the service desk and read out on the day. A code that has changed is reported the same
day, because the next engineer will otherwise repeat the wasted journey. VESSELS On a vessel, the
master's instructions take precedence. Board with your own survival certification in date; the
vessel will check it and will refuse boarding without it. WHAT TO DO IF ACCESS IS REFUSED Do not
argue at the gate. Ring the service desk, who will ring the customer's site contact. Record the
refusal and the reason on the ticket before leaving, while the detail is still accurate.

[4] title=B01_oncall_rota_notes  score=2.7942665  score_rerank=2.0946374661434675e-06
    source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/f7Y-AeCCfgAJmTIbxFuZW.pdf
# On-call rota - working notes For the service desk lead. Not a contractual document. ## Shape of
the rota The duty engineer rota runs Monday to Monday, handing over at 09:00. Four engineers are on
the rota at any time, which puts each of them on call one week in four. An engineer who is on call
does not travel offshore in the same week. ## Cover for absence Where an engineer on the rota is
absent, the service desk lead swaps rather than doubles: the week is given to the next engineer in
the cycle and the absent engineer takes theirs. Doubling a week has caused more missed pages than
any other cause and is not done. On a statutory non-working day the rota does not change. The
standby allowance for that week is paid at the enhanced rate set out in the handbook. ## Handover
Handover is a call, not a message. The outgoing engineer walks the incoming one through every ticket
still open, what has been tried, and what the customer has been told. A ticket that changes hands
without that call is the single most common source of a customer being told two different things. ##
Paging The out-of-hours number pages the engineer on call. Where the page is not acknowledged, it
escalates to the service desk lead automatically, and then to the head of service operations. Test
the pager at the start of every week before the handover call ends.


=== TC99 -- AFTER change (same question, following section) ===
=== API call ===
POST https://denser.ai/api/query  (chatbot: R6-mutation-MS-v0)
Body: {"question": "What is the shipping lead time to the Bergen depot?", "chatbotId": "chatbot_kfzqkplgdlfk5qaw2quh7", "key": "<redacted>", "context": [], "prompt": "", "citation": true}
(model unset -- tool default)
latency: 6.507s

=== Raw response ===
status: 200 | passages returned: 5
check: '11 working days' present in any passage text? False (confirmed via grep over raw JSON)
check: '6 working days' present in any passage text? True

--- answer (verbatim, includes Denser's own inline citation markers) ---
The shipping lead time from the Bristol central store to the Bergen depot is **6 working days**, via
road and ferry on a groupage service. Keep in mind that this lead time starts from courier
collection (not from when the stores request is raised), and anything handed over after the 15:30
cut-off goes out the following working day, with the lead time starting then. [1](upload/google_1078
14369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/t4gJ2y78CMPuDZYuIuuPh.pdf PassageID:0)  A
couple of related notes: if the shipment includes a lithium cell above the regulated threshold,
you'll need to add two working days for the dangerous goods process, which also requires a signed
packing declaration and a trained shipper's involvement. Also, if you need something faster, a
dedicated vehicle can be requested and is typically quicker than the groupage service, though it
isn't reflected in the standard 6-day figure. [1](upload/google_107814369447848734045/chatbots/chatb
ot_kfzqkplgdlfk5qaw2quh7/t4gJ2y78CMPuDZYuIuuPh.pdf PassageID:0)

--- passages (full content, all returned, none trimmed) ---
[1] title=B02_shipping_lead_times  score=7.0428004  score_rerank=0.9994268417358398
    id=83efcb19-648a-458d-8840-76b12e39d855
    source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/t4gJ2y78CMPuDZYuIuuPh.pdf
Central store, Bristol Page 1 Fenwake Instruments Ltd Shipping Lead Times Central store, Bristol -
outbound to depots and customer sites How to read this Lead times are quoted from the courier
collection, not from the moment a stores request is raised. Anything handed over after the 15:30
cut-off travels the following working day, and the lead time starts then. Destination Route Lead
time Aberdeen Road, own vehicle 3 working days Lerwick Road and ferry 4 working days Gothenburg Road
and ferry, groupage 7 working days Esbjerg Road and ferry, groupage 9 working days Bergen Road and
ferry, groupage 6 working days Lead times to the Nordic depots assume a groupage service. A
dedicated vehicle is quoted on request and is normally quicker, but is not held against these
figures. Dangerous goods Any consignment containing a lithium cell above the threshold needs a
signed packing declaration and travels on a different service. Add two working days to the figures
above, and involve a trained shipper before booking. Two people in the building hold the
certification. Returns Inbound lead times are not the outbound figures in reverse. A return from a
depot travels on the next scheduled groupage movement rather than on collection, so plan a return
around the movement rather than around the courier. Who maintains this The stores controller reviews
these figures against the carrier's performance each quarter and changes them here when the
carrier's own schedule changes.

[2] title=B05_tromso_depot_bulletin  score=7.4885015  score_rerank=0.8093582391738892
    id=0dfe99be-4cb8-44dc-a7e4-3469a4246cdb
    source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/lNJFaaM7V1D1RdIheaAt7.pdf
# Depot bulletin - a new depot in the region For the service desk, the Bergen depot and central
stores. ## What is opening The Tromso depot opens on 14 October 2026 and will hold four Tolvan C5
loan  units and a full Brannoc spares kit. It is the third depot in the network and  the first above
the Arctic Circle. ## Why Response to the northern fields has been limited by the sailing time from
Bergen rather than by engineering. Holding loan stock and a spares kit locally removes the leg that
has cost the most time on recent tickets. ## Staffing One engineer and a shared stores controller,
working 07:00 to 15:00 local time, Monday to Friday. Out of hours the northern sites continue to
page the existing duty engineer rota; the new depot does not change how a fault is reported. ## What
to do differently Stop routing northern loan requests through Bergen once the depot opens. Ring the
new depot directly. Bergen keeps its own loan pool and its own spares kit, and nothing moves out of
Bergen to stock the new site. ## What is not changing Calibration stays in the laboratory. The new
depot does not calibrate, does not break a calibration seal, and does not open a pressure housing.

[3] title=B03_approved_supplier_list  score=3.2544632  score_rerank=7.330436346819624e-06
    id=4768e749-a127-4f90-bda5-824f939b7a72
    source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/acKX36hc4J6Bcm9RV-yY8.pdf
Approved Supplier List Fenwake Instruments Ltd - parts fitted to instruments in service 1. Scope
This list names the suppliers approved for parts fitted to instruments in service. A part from a
supplier not on this list is not fitted, whatever the lead time pressure, because the part becomes
part of a calibrated instrument. 2. Single-source parts The sole approved supplier of the H-clamp
bracket is Ardwyn Fabrication (Newport), quoted per batch of fifty. The bracket is machined to our
drawing and no second source has been qualified, so a shortage here stops the fitting rather than
being worked around. Where a single-source part is short, the stores controller tells the service
desk lead the same day. A substitution is authorised by the head of service operations in writing,
and the instrument record carries the substitution. 3. Approved suppliers 4. Qualifying a new
supplier A new supplier is qualified on a first-article inspection and a documented material
certificate. Qualification is recorded against the part, not against the supplier as a whole: a
supplier approved for one part is not thereby approved for another. 5. Review The stores controller
reviews this list each quarter with the workshop manager. A supplier that has missed two consecutive
delivery commitments is reviewed regardless of the schedule.

[4] title=B04_site_access_notes  score=2.361247  score_rerank=3.245769221393857e-06
    id=3d4df33f-1c02-4d7e-9bcd-727b0b7bf377
    source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/wnHTMmh0rAbI1scs1T5Q7.pdf
FENWAKE INSTRUMENTS LTD Site access - standing notes for engineers Central store and service desk.
Not a contractual document. PERMITS Most customer sites need a permit raised before the day, not on
it. Raise it through the customer's own system and take the reference with you; a permit that exists
only in an inbox is a permit that will not open a gate. A permit is site-specific and person-
specific. An engineer who swaps onto a job at short notice needs their own, and the swap is the
reason most access is refused at the gate. INDUCTIONS Water treatment sites and harbour authorities
run their own inductions, valid for twelve months. The service desk keeps the expiry dates against
each engineer. An induction that expires mid-job is treated as expired for the whole job. TIDE AND
ACCESS WINDOWS Intake structures are reachable only around low water. Plan the visit around the
window and tell the customer which window you are working to, so that a delayed start is a
conversation rather than a surprise. KEYS AND CODES Never write a gate code on a job sheet. Codes
are held by the service desk and read out on the day. A code that has changed is reported the same
day, because the next engineer will otherwise repeat the wasted journey. VESSELS On a vessel, the
master's instructions take precedence. Board with your own survival certification in date; the
vessel will check it and will refuse boarding without it. WHAT TO DO IF ACCESS IS REFUSED Do not
argue at the gate. Ring the service desk, who will ring the customer's site contact. Record the
refusal and the reason on the ticket before leaving, while the detail is still accurate.

[5] title=B01_oncall_rota_notes  score=4.267389  score_rerank=2.01978332370345e-06
    id=643fb0fa-62f5-4cfb-b0e4-c92f29d72241
    source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/f7Y-AeCCfgAJmTIbxFuZW.pdf
# On-call rota - working notes For the service desk lead. Not a contractual document. ## Shape of
the rota The duty engineer rota runs Monday to Monday, handing over at 09:00. Four engineers are on
the rota at any time, which puts each of them on call one week in four. An engineer who is on call
does not travel offshore in the same week. ## Cover for absence Where an engineer on the rota is
absent, the service desk lead swaps rather than doubles: the week is given to the next engineer in
the cycle and the absent engineer takes theirs. Doubling a week has caused more missed pages than
any other cause and is not done. On a statutory non-working day the rota does not change. The
standby allowance for that week is paid at the enhanced rate set out in the handbook. ## Handover
Handover is a call, not a message. The outgoing engineer walks the incoming one through every ticket
still open, what has been tried, and what the customer has been told. A ticket that changes hands
without that call is the single most common source of a customer being told two different things. ##
Paging The out-of-hours number pages the engineer on call. Where the page is not acknowledged, it
escalates to the service desk lead automatically, and then to the head of service operations. Test
the pager at the start of every week before the handover call ends.