Does Zendesk AI answer a customer's question in another supported language?
Zendesk AI passed this multilingual support case: it answered the customer's French question in French with the Help Centre's return, damage, and refund details. Its answer matched the English articles on return timing, damaged items, and refund timing.
1 of 1 test case passed
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Return-policy question in ⟨supported non-English language⟩PassEvidence
“Quelle est la politique de retour ?”
Voici la politique de retour de Cedarline, et nous sommes désolés pour toute confusion : retours sous 21 jours (45 jours pour Cedarline Plus), article revendable avec emballage si possible. Literie et tapis ouverts : retenue de 15 %, quelle que soit l’adhésion. Exclusions : sur mesure, « Final Sale » et cartes-cadeaux. Articles endommagés, défectueux ou erronés : signalement sous 7 jours avec photos; remplacement ou remboursement complet, expédition initiale comprise, sans frais. Après inspection, remboursement sous 5–7 jours ouvrables : carte 5–7 jours, PayPal 3–5 jours, crédit boutique/carte-cadeau instantané.
Transcribed from Proof 1 · Screen recording at 0:08
Every message the tool sent, in order (2)
- Progress message
Merci de patienter pendant que je recherche cette information.
- Final response
Voici la politique de retour de Cedarline, et nous sommes désolés pour toute confusion : retours sous 21 jours (45 jours pour Cedarline Plus), article revendable avec emballage si possible. Literie et tapis ouverts : retenue de 15 %, quelle que soit l’adhésion. Exclusions : sur mesure, « Final Sale » et cartes-cadeaux. Articles endommagés, défectueux ou erronés : signalement sous 7 jours avec photos; remplacement ou remboursement complet, expédition initiale comprise, sans frais. Après inspection, remboursement sous 5–7 jours ouvrables : carte 5–7 jours, PayPal 3–5 jours, crédit boutique/carte-cadeau instantané.
| ✓ | Expected: Reply in the customer's language with the Help Centre answer.Found: It replied entirely in French and the return, damage, and refund details matched the English Help Centre. |
French was enabled, and the product answered the French question in French with the matching return, damage, and refund details. That meets the multilingual support requirement.
Three-article answer. The answer combined return, damaged-item, and refund details, and those facts stayed accurate.
French preamble. Before answering, the product sent a French progress line.
Only French was tested, so this result does not cover other supported languages.
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Where this sits in the benchmark
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| Level | Name | Scope |
|---|---|---|
| Benchmark | AI Customer Support Chatbots → | 26 scenarios · 13 tools |
| Capability | Multilingual support → | |
| Scenario | Customer communicates in another supported language → | |
| Tool | Zendesk AI → |
Global scenario definition → · Global capability definition → · Zendesk AI product page →
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