Multilingual support
Handles customers who don't write in English
What this capability means
Multilingual support is the ability to handle customer support conversations in supported non-English language(s). A tool with this capability can answer and continue the same conversation when the customer switches languages, without losing context or breaking the support flow.
Boundary: It does not judge the product’s support-topic knowledge or action handling; it only covers language use and continuity across supported languages.
Scenarios that test this capability
A scenario is a real-world situation used to test a capability.
Benchmarks that include this capability
A capability has global identity and may be used by more than one benchmark.
AI Customer Support Chatbots
Automate customer support using an AI chatbot / AI customer support agent — which agents handle real customer support conversations for a business best?