Can Intercom Fin answer a customer's question in another supported language?
Intercom Fin answered the French support question in French. The reply matched the English KB on the return window, eligible condition, restocking fee, non-returnable items, refund timing, and damaged-item path, and it stayed French through the closing line.
1 of 1 test case passed
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Return-policy question in ⟨supported non-English language⟩PassEvidence
“Quelle est la politique de retour ?”
The tool's reply is shown in the evidence under Proof.
Response to input 1 (message 1 of 2) Voici les points principaux de notre politique de retour : | Delai de retour : 21 jours apres la livraison. | Membres Cedarline Plus : delai prolonge a 45 jours. | Conditions importantes : | Les articles doivent etre dans un etat revendable, ideallement avec l'emballage d'origine. | Frais de restockage de 15 % pour le linge de lit et les tapis ouverts ou deballes. Response to input 1 (message 2 of 2) Articles non retournables : | Meubles personnalises ou sur commande | Articles marques Final Sale | Cartes cadeaux | Si un article est defectueux, endommage ou incorrect, il faut le signaler sous 7 jours avec des photos (pas de frais de restockage). | Le remboursement est traite apres inspection du retour, generalement 5 a 7 jours ouvres selon le mode de paiement. | Est-ce ce que vous cherchiez ?
Transcribed from Proof 1 · Screen recording at 0:02
Transcribed from Proof 1 · Screen recording at 0:13
| ✓ | Expected: Answers correctly in that language with the KB's answer.Found: The reply is entirely in French, and its return-policy details match the English KB on the checked points. |
It had to answer the French question in French with the knowledge base’s return-policy information. The reply does that, matching the checked policy details and ending in French, so the supported-language requirement is met.
French all the way. The closing line is also in French, so the reply stays in French through the end.
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Where this sits in the benchmark
This page is one cell of a larger study: one tool, one scenario. Only this benchmark's frame appears here.
| Level | Name | Scope |
|---|---|---|
| Benchmark | AI Customer Support Chatbots → | 26 scenarios · 13 tools |
| Capability | Multilingual support → | |
| Scenario | Customer communicates in another supported language → | |
| Tool | Intercom Fin → |
Global scenario definition → · Global capability definition → · Intercom Fin product page →
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