Can Intercom Fin show inspected agent tool calls?
Intercom Fin shows the agent’s tool call in this scenario. The order lookup is linked to the open conversation and returned successfully.
1 of 1 test case passed
Every test case in this scenario has a result.
The test case
Each test case is judged on its own: Pass, Fail, Not gradable, or Untested. The scenario result above is based on this test case.
See the order-lookup tool callPassEvidence
“Has order 41982 shipped?”
Yes - order 41982 has already shipped.
Transcribed from Proof 1 · Screen recording at 0:05
| ✓ | Expected: Show that the tool call happened.Found: The logs show the order lookup and link it to the open conversation, with a successful response for order 41982. |
The case requires the product to expose the tool call. The logs show a successful order lookup tied to the opened conversation, while the timeline does not show the call and the request URL is not visible.
Configuration and setup
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How this scenario is graded
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Each test case gets one result per tool: Pass, Fail or Not gradable. A test case we haven't run yet shows Untested. There are no partial results.
- Pass: the tool did everything the test expected, and nothing it said contradicts the correct answer.
- Fail: at least one expected behaviour clearly didn't happen; the test case's result says which one and quotes the tool.
- Not gradable: our evidence couldn't settle the outcome (for example a record we needed is missing). It is never counted as a fail, and the test case's result says what's missing.
Where this sits in the benchmark
This page is one cell of a larger study: one tool, one scenario. Only this benchmark's frame appears here.
| Level | Name | Scope |
|---|---|---|
| Benchmark | AI Customer Support Chatbots → | 26 scenarios · 14 tools |
| Capability | Analytics and observability → | |
| Scenario | Agent actions/tool calls can be inspected → | |
| Tool | Intercom Fin → |
Global scenario definition → · Global capability definition → · Intercom Fin product page →
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You run the same kind of test against your own setup and get the same behaviour.
Agree →Yours behaves differently. Tell us what you got, with a screenshot if you have one.
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