Capability definition · C8
Analytics and observability
Lets the operator see what the agent did, inspect any conversation, and trust the reported numbers
What this capability means
A product has this capability when an operator can inspect what the agent did, review conversations or tool calls, and check that reported analytics match the underlying activity.
Boundary: It does not judge the quality of the agent’s answers or actions themselves; it judges whether those actions can be seen and verified.
Scenarios that test this capability
A scenario is a real-world situation used to test a capability.
Benchmarks that include this capability
A capability has global identity and may be used by more than one benchmark.
AI Customer Support Chatbots
Automate customer support using an AI chatbot / AI customer support agent — which agents handle real customer support conversations for a business best?