Can Botpress choose the right source or action for a user's request?
Botpress chose the order system for the request and returned the shipped status and tracking number. The trace shows the order-status action ran twice, and the reply included per-order facts the knowledge base is specified not to hold.
1 of 1 test case passed
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The test case
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Order status must come from the order systemPassEvidence
“Where is my order 41982?”
Order 41982 is currently shipped. Tracking number: 1Z999AA10123456784.
Transcribed from Proof 1 · Screenshot
Every message the tool sent, in order (2)
- Progress message
Worked for 49s / Read Order Status / Ran Get Order Status / Read Delivery Update / Ran Get Order Status
- Final response
Order 41982 is currently shipped. Tracking number: 1Z999AA10123456784.
| ✓ | Expected: Use the order system, not the knowledge base, and answer with the real status.Found: It ran the order-status action twice and replied with the shipped status and tracking number. |
It was asked for order status and used the order-status action twice, then replied with the shipped status and tracking number. That matches the case's requirement to choose the order system instead of the knowledge base.
Trace extras. The trace also listed two read steps named Order Status and Delivery Update alongside the two action runs.
Working time. The agent reported working for 49 seconds before replying.
Configuration and setup
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- Not gradable: our evidence couldn't settle the outcome (for example a record we needed is missing). It is never counted as a fail, and the test case's result says what's missing.
Where this sits in the benchmark
This page is one cell of a larger study: one tool, one scenario. Only this benchmark's frame appears here.
| Level | Name | Scope |
|---|---|---|
| Benchmark | AI Customer Support Chatbots → | 26 scenarios · 13 tools |
| Capability | Intent understanding → | |
| Scenario | Request requires choosing the correct source or action → | |
| Tool | Botpress → |
Global scenario definition → · Global capability definition → · Botpress product page →
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