Can Botpress answer a support question in another supported language?
Botpress answered the French return-policy question in French and returned the Cedarline policy answer. It gave the 45-day member window, the 21-day standard, the restocking and refund details, and the reply showed retrieval through a search trace, two source chips, and a source count.
1 of 1 test case passed
Every test case in this scenario has a result.
The test case
Each test case is judged on its own: Pass, Fail, Not gradable, or Untested. The scenario result above is based on this test case.
Return-policy question in ⟨supported non-English language⟩PassEvidence
“Quelle est la politique de retour ?”
Bonjour Alice — je suis l'assistant d'intelligence artificielle de Cedarline. En tant que membre Cedarline Plus, vous bénéficiez d'un délai de retour prolongé de 45 jours, au lieu du délai standard de 21 jours. À noter : • Si une literie ou un tapis a été ouvert ou déballé, des frais de remise en stock de 15 % sont déduits du remboursement. • Pour un article endommagé, défectueux ou incorrect, signalez le problème dans les 7 jours suivant la livraison avec des photos de l'article et de son emballage. Aucun frais de remise en stock ne s'applique, et Cedarline peut proposer un remplacement ou un remboursement intégral, frais d'expédition initiaux compris. • Le remboursement est effectué après inspection de l'article retourné, généralement sous 5 à 7 jours ouvrables après sa réception par l'entrepôt. Le délai d'apparition dépend du mode de paiement : 5–7 jours ouvrables sur carte, 3–5 jours via PayPal, ou instantanément en crédit magasin. Je ne dispose pas ici des autres conditions détaillées d'éligibilité pour chaque type d'article. Si vous me donnez votre numéro de commande et le motif du retour, je peux vous aider à vérifier la situation.
Transcribed from Proof 1 · Screenshot
Transcribed from Proof 1 · Screenshot
Transcribed from Proof 1 · Screenshot
Every message the tool sent, in order (4)
- Progress message
Searched for Cedarline politique de retour…
- Final response (message 1 of 3)
Bonjour Alice — je suis l'assistant d'intelligence artificielle de Cedarline. En tant que membre Cedarline Plus, vous bénéficiez d'un délai de retour prolongé de 45 jours, au lieu du délai standard de 21 jours.
- Final response (message 2 of 3)
À noter : • Si une literie ou un tapis a été ouvert ou déballé, des frais de remise en stock de 15 % sont déduits du remboursement. • Pour un article endommagé, défectueux ou incorrect, signalez le problème dans les 7 jours suivant la livraison avec des photos de l'article et de son emballage. Aucun frais de remise en stock ne s'applique, et Cedarline peut proposer un remplacement ou un remboursement intégral, frais d'expédition initiaux compris. • Le remboursement est effectué après inspection de l'article retourné, généralement sous 5 à 7 jours ouvrables après sa réception par l'entrepôt. Le délai d'apparition dépend du mode de paiement : 5–7 jours ouvrables sur carte, 3–5 jours via PayPal, ou instantanément en crédit magasin.
- Final response (message 3 of 3)
Je ne dispose pas ici des autres conditions détaillées d'éligibilité pour chaque type d'article. Si vous me donnez votre numéro de commande et le motif du retour, je peux vous aider à vérifier la situation.
| ✓ | Expected: Answers correctly in French with the knowledge-base answer.Found: The reply is entirely French and gives the Cedarline return policy, including the 45-day member window and the other policy details. |
The case required a French answer from the knowledge base. The reply is entirely French, gives the Cedarline return policy, and shows retrieval through the search trace, source chips, and source count.
Member window. The agent says the customer is a Cedarline Plus member and gives a 45-day return window alongside the standard 21-day window.
Source count. The product reports it worked for 51 seconds and used 4 sources, while showing two source chips in the reply.
The capture does not show a language setting or persona panel, so the member status appears only in the reply.
Configuration and setup
How this tool was set up for the run and what the test needed in place. Each row is a fact from the run's records; a fact the records do not hold is left out, not guessed.
How this scenario is graded
How we decide Pass, Fail and Not gradable. The same rules apply to every tool tested on this scenario.
Each test case gets one result per tool: Pass, Fail or Not gradable. A test case we haven't run yet shows Untested. There are no partial results.
- Pass: the tool did everything the test expected, and nothing it said contradicts the correct answer.
- Fail: at least one expected behaviour clearly didn't happen; the test case's result says which one and quotes the tool.
- Not gradable: our evidence couldn't settle the outcome (for example a record we needed is missing). It is never counted as a fail, and the test case's result says what's missing.
Where this sits in the benchmark
This page is one cell of a larger study: one tool, one scenario. Only this benchmark's frame appears here.
| Level | Name | Scope |
|---|---|---|
| Benchmark | AI Customer Support Chatbots → | 26 scenarios · 13 tools |
| Capability | Multilingual support → | |
| Scenario | Customer communicates in another supported language → | |
| Tool | Botpress → |
Global scenario definition → · Global capability definition → · Botpress product page →
History of this result
What has happened to this result since it was first published. Runs and grades are never overwritten: a retest or a re-grade publishes a new result and keeps the earlier one readable.
Act on this result
Nothing filed here edits the run or the grade. A challenge opens a review, and a review can produce a new run or a re-grade — which becomes the current result and leaves this one in the history.
You run the same kind of test against your own setup and get the same behaviour.
Agree →Yours behaves differently. Tell us what you got, with a screenshot if you have one.
Disagree →Something here is wrong — a reference value, a transcription, a grade.
Report an issue →Tell us what changed and we schedule a rerun of the failing test case. The old result stays as history.
Vendor notice →The same record is available as structured data through the AI Demos MCP server, with the counts, the coverage and every per-test-case reason carried as fields.
Verify the proof files
These files support this result. Open a file to inspect the original evidence.
File fingerprints (SHA-256)
A fingerprint identifies the exact file used for this result.