SocialSyncAI

The Problem

Companies receive a high volume of customer messages across social platforms (Instagram, WhatsApp, Messenger) that are manually processed, poorly prioritized, and rarely analyzed. This leads to slow response times, missed customer intents, low satisfaction, and no actionable insights from conversations.

The Solution

SocialSyncAI centralizes all social media conversations into a single inbox, uses AI agents and RAG systems to automatically answer common questions, cluster recurring customer intents, escalate critical messages to humans, and generate analytics to improve customer support efficiency and decision-making.

About This Project

Tech Stack