SocialSyncAI
AI-powered customer support automation for social media at scale
Jacob KONDJO
Professional
1
Upvotes
0
Comments
16-01-2026
Submitted
The Problem
Companies receive a high volume of customer messages across social platforms (Instagram, WhatsApp, Messenger) that are manually processed, poorly prioritized, and rarely analyzed. This leads to slow response times, missed customer intents, low satisfaction, and no actionable insights from conversations.
The Solution
SocialSyncAI centralizes all social media conversations into a single inbox, uses AI agents and RAG systems to automatically answer common questions, cluster recurring customer intents, escalate critical messages to humans, and generate analytics to improve customer support efficiency and decision-making.
About This Project
𝗦𝗼𝗰𝗶𝗮𝗹𝗦𝘆𝗻𝗰 𝗔𝗜 is an AI agent designed to automate customer support on social media, built for a SaaS, production-scale environment. It handles DMs and comments, detects sensitive messages, and 𝗲𝘀𝗰𝗮𝗹𝗮𝘁𝗲𝘀 𝘁𝗼 𝗵𝘂𝗺𝗮𝗻 𝗮𝗴𝗲𝗻𝘁𝘀 𝗼𝗻𝗹𝘆 𝘄𝗵𝗲𝗻 𝗻𝗲𝗰𝗲𝘀𝘀𝗮𝗿𝘆. 𝗪𝗵𝗮𝘁 𝗦𝗼𝗰𝗶𝗮𝗹𝗦𝘆𝗻𝗰 𝗔𝗜 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘀: • Unified inbox (Instagram, WhatsApp, Messenger) • Automated replies in under 5 seconds • AI trained on your own knowledge base • No conversation left behind, 24/7 • Message clustering to identify the top 10 most frequent customer requests and gain actionable customer insights This project reflects how I approach AI engineering: 𝗯𝘂𝗶𝗹𝗱 𝗳𝗮𝘀𝘁, 𝘀𝗵𝗶𝗽 𝘁𝗼 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻, 𝘀𝗼𝗹𝘃𝗲 𝗿𝗲𝗮𝗹 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀.