Does Vectara answer a naturally phrased knowledge-base question?

TC90 . Vectara . retrieval evidence
ClickUp: https://app.clickup.com/t/9014651757/86bbuyck7
Query: How quickly does Fenwake acknowledge a Priority 1 fault reported outside business hours?
Corpus: r6-managed-rag-ss-v1
Endpoint: GET /v2/corpora/{corpus_key}/query?query=...&limit=10
HTTP status: 200

Total results: 10
====================================================================================================
rank=1 score=0.834820 document_id=A01_field_service_policy_and_charges_uk.pdf page=4 region=uk
6.1 Acknowledgement out of hours
A Priority 1 fault reported outside business hours is acknowledged by a named duty engineer within
90
minutes of the ticket being raised.
----------------------------------------------------------------------------------------------------
rank=2 score=0.725500 document_id=A01_field_service_policy_and_charges_uk.pdf page=6 region=uk
Route     When     Detail
Service desk     Business hours     service@fenwake-instruments.example
Service desk telephone     Business hours     +44 117 496 0188
Out-of-hours pager     All other times     +44 117 496 0199
----------------------------------------------------------------------------------------------------
rank=3 score=0.721030 document_id=A01_field_service_policy_and_charges_uk.pdf page=6 region=uk
Exclusions
Part A does not apply where the instrument has been modified outside a Fenwake workshop, where a
fault
is caused by a third-party mooring or cable, or where a customer has declined a recommended firmware
update in writing.
----------------------------------------------------------------------------------------------------
rank=4 score=0.694941 document_id=A01_field_service_policy_and_charges_uk.pdf page=2 region=uk
Priority     Acknowledgement target     Measured from
Priority 1     30 minutes     Ticket raised
Priority 2     4 working hours     Ticket raised
Priority 3     The next working day     Ticket raised
----------------------------------------------------------------------------------------------------
rank=5 score=0.687505 document_id=A09_warranty_statement_service_pack.pdf page=1 region=group
Damage caused by opening the housing outside a Fenwake workshop, or by breaking a calibration seal.
----------------------------------------------------------------------------------------------------
rank=6 score=0.687505 document_id=A08_warranty_terms_sales_pack.pdf page=1 region=group
Damage caused by opening the housing outside a Fenwake workshop, or by breaking a calibration seal.
----------------------------------------------------------------------------------------------------
rank=7 score=0.686549 document_id=A01_field_service_policy_and_charges_uk.pdf page=4 region=uk
6.3 Priority 2 and Priority 3 out of hours
Priority 2 and Priority 3 tickets raised outside business hours are queued and acknowledged when the
service desk opens.
----------------------------------------------------------------------------------------------------
rank=8 score=0.680445 document_id=A09_warranty_statement_service_pack.pdf page=2 region=group
Fenwake is not liable for loss of data,
loss of survey time, vessel standby, or any other consequential loss arising from a failure, whether
or not
that failure is covered.
----------------------------------------------------------------------------------------------------
rank=9 score=0.680445 document_id=A08_warranty_terms_sales_pack.pdf page=2 region=group
Fenwake is not liable for loss of data,
loss of survey time, vessel standby, or any other consequential loss arising from a failure, whether
or not
that failure is covered.
----------------------------------------------------------------------------------------------------
rank=10 score=0.675971 document_id=A09_warranty_statement_service_pack.pdf page=1 region=group
Where a covered failure occurs,
Fenwake repairs or exchanges the instrument at its own option and bears the cost of carriage in both
directions.
----------------------------------------------------------------------------------------------------

TC90 . Vectara . retrieval evidence
ClickUp: https://app.clickup.com/t/9014651757/86bbuyck7
Query: How quickly does Fenwake acknowledge a Priority 1 fault reported outside business hours?
Corpus: r6-managed-rag-ss-v1
Endpoint: POST /v2/corpora/{corpus_key}/query
Body: {"query": "...", "search": {"limit": 10, "reranker": {"type": "none"},
       "context_configuration": {"sentences_before": 3, "sentences_after": 3}}}
(limit=10 matches the simple-search endpoint's own default; reranker:none matches
 that same endpoint's implicit behavior, so scores below are identical to the plain
 query already reported. context_configuration adds 3 sentences of surrounding text
 on each side of the match, so each result reads as a full passage, not one sentence.)
HTTP status: 200

Total results: 10
====================================================================================================
rank=1 score=0.834820 document_id=A01_field_service_policy_and_charges_uk.pdf page=4 region=uk
Fenwake Instruments Ltd - Field Service Policy and Charges (United Kingdom) Out-of-hours cover
Outside business hours the service desk is not staffed. A duty engineer rota covers every hour of
the year,
and the out-of-hours number in section 8 pages the engineer on call. 6.1 Acknowledgement out of
hours
A Priority 1 fault reported outside business hours is acknowledged by a named duty engineer within
90
minutes of the ticket being raised. The engineer confirms ownership by telephone and, where the
customer
asks for it, in writing on the ticket. The target applies on every cover level; the cover level
determines
what happens after acknowledgement, not how quickly the call is answered. 6.2 What follows
acknowledgement
Having acknowledged, the duty engineer attempts a remote diagnosis using the telemetry record.
----------------------------------------------------------------------------------------------------
rank=2 score=0.725500 document_id=A01_field_service_policy_and_charges_uk.pdf page=6 region=uk
Fenwake internal - service operations
Page 5 Fenwake Instruments Ltd - Field Service Policy and Charges (United Kingdom) Contacts Route
When     Detail
Service desk     Business hours     service@fenwake-instruments.example
Service desk telephone     Business hours     +44 117 496 0188
Out-of-hours pager     All other times     +44 117 496 0199 Exclusions
Part A does not apply where the instrument has been modified outside a Fenwake workshop, where a
fault
is caused by a third-party mooring or cable, or where a customer has declined a recommended firmware
update in writing. In those cases the service desk will still respond, and work is quoted at the
rates in Part
B. Review
Part A is owned by the head of service operations and reviewed each spring with the regional service
leads.
----------------------------------------------------------------------------------------------------
rank=3 score=0.721030 document_id=A01_field_service_policy_and_charges_uk.pdf page=6 region=uk
Fenwake Instruments Ltd - Field Service Policy and Charges (United Kingdom) Contacts Route     When
Detail
Service desk     Business hours     service@fenwake-instruments.example
Service desk telephone     Business hours     +44 117 496 0188
Out-of-hours pager     All other times     +44 117 496 0199 Exclusions
Part A does not apply where the instrument has been modified outside a Fenwake workshop, where a
fault
is caused by a third-party mooring or cable, or where a customer has declined a recommended firmware
update in writing. In those cases the service desk will still respond, and work is quoted at the
rates in Part
B. Review
Part A is owned by the head of service operations and reviewed each spring with the regional service
leads. Fenwake internal - service operations
Page 6
----------------------------------------------------------------------------------------------------
rank=4 score=0.694941 document_id=A01_field_service_policy_and_charges_uk.pdf page=2 region=uk
Fenwake Instruments Ltd - Field Service Policy and Charges (United Kingdom) Acknowledgement during
business hours
Business hours are 08:00 to 18:00, Monday to Friday, excluding statutory non-working days in England
and Wales. Within those hours the service desk is staffed continuously and the targets below are
measured
from the moment the ticket is raised, by telephone or through the portal, whichever is earlier.
Priority     Acknowledgement target     Measured from
Priority 1     30 minutes     Ticket raised
Priority 2     4 working hours     Ticket raised
Priority 3     The next working day     Ticket raised An acknowledgement is a named engineer taking
ownership of the ticket and telling the customer what
happens next. An automatic reply from the ticketing system is not an acknowledgement and does not
stop
the clock. 4.1 What the target does not cover
The acknowledgement target is not a repair target.
----------------------------------------------------------------------------------------------------
rank=5 score=0.687505 document_id=A09_warranty_statement_service_pack.pdf page=1 region=group
2.1 Instruments repaired under warranty
A repaired instrument carries the unexpired balance of the original period, or ninety days from the
return
of the repaired instrument, whichever ends later. What is not covered
 Fouling, corrosion of sacrificial components, and wear of consumables such as anodes, guards and
     gland kits. Damage caused by a mooring failure, a vessel strike, a snagged cable or any other
mechanical event
     outside the instrument. Damage caused by opening the housing outside a Fenwake workshop, or by
breaking a calibration seal. Drift within the published specification. Drift is a calibration
matter, not a defect. Any instrument whose serial number has been removed or altered.
----------------------------------------------------------------------------------------------------
rank=6 score=0.687505 document_id=A08_warranty_terms_sales_pack.pdf page=1 region=group
2.1 Instruments repaired under warranty
A repaired instrument carries the unexpired balance of the original period, or ninety days from the
return
of the repaired instrument, whichever ends later. What is not covered
 Fouling, corrosion of sacrificial components, and wear of consumables such as anodes, guards and
     gland kits. Damage caused by a mooring failure, a vessel strike, a snagged cable or any other
mechanical event
     outside the instrument. Damage caused by opening the housing outside a Fenwake workshop, or by
breaking a calibration seal. Drift within the published specification. Drift is a calibration
matter, not a defect. Any instrument whose serial number has been removed or altered.
----------------------------------------------------------------------------------------------------
rank=7 score=0.686549 document_id=A01_field_service_policy_and_charges_uk.pdf page=4 region=uk
The target applies on every cover level; the cover level determines
what happens after acknowledgement, not how quickly the call is answered. 6.2 What follows
acknowledgement
Having acknowledged, the duty engineer attempts a remote diagnosis using the telemetry record. Where
the fault cannot be cleared remotely, attendance is arranged under section 5 from the start of the
following
working day, except on Critical cover, where the duty engineer may authorise attendance immediately.
6.3 Priority 2 and Priority 3 out of hours
Priority 2 and Priority 3 tickets raised outside business hours are queued and acknowledged when the
service desk opens. The business-hours targets in section 4 then apply from opening. Fenwake
internal - service operations
Page 4 Fenwake Instruments Ltd - Field Service Policy and Charges (United Kingdom)
----------------------------------------------------------------------------------------------------
rank=8 score=0.680445 document_id=A09_warranty_statement_service_pack.pdf page=2 region=group
Fenwake Instruments Ltd - Warranty Terms review is open. Limits
This warranty is the whole of the remedy for a defective instrument. Fenwake is not liable for loss
of data,
loss of survey time, vessel standby, or any other consequential loss arising from a failure, whether
or not
that failure is covered. Statutory rights
Nothing in these terms affects a consumer's statutory rights. The instruments described here are
sold for
commercial use, and the terms are written on that basis. Service pack
Page 2
----------------------------------------------------------------------------------------------------
rank=9 score=0.680445 document_id=A08_warranty_terms_sales_pack.pdf page=2 region=group
Sales pack
Page 1 Fenwake Instruments Ltd - Warranty Terms Limits
This warranty is the whole of the remedy for a defective instrument. Fenwake is not liable for loss
of data,
loss of survey time, vessel standby, or any other consequential loss arising from a failure, whether
or not
that failure is covered. Statutory rights
Nothing in these terms affects a consumer's statutory rights. The instruments described here are
sold for
commercial use, and the terms are written on that basis. Sales pack
Page 2
----------------------------------------------------------------------------------------------------
rank=10 score=0.675971 document_id=A09_warranty_statement_service_pack.pdf page=1 region=group
They apply to
every new Tolvan A3 supplied by Fenwake Instruments Ltd, however it was ordered and wherever it is
deployed. The warranty covers the instrument, its pressure housing, its connector and any cable
supplied with it. It
covers failure arising from a defect in materials or workmanship. Where a covered failure occurs,
Fenwake repairs or exchanges the instrument at its own option and bears the cost of carriage in both
directions. The warranty period
Every new Tolvan A3 carries a warranty of 36 months from the date the instrument is delivered. The
period runs from delivery rather than from commissioning, and is not extended by a repair carried
out
under it. 2.1 Instruments repaired under warranty
A repaired instrument carries the unexpired balance of the original period, or ninety days from the
return
of the repaired instrument, whichever ends later.
----------------------------------------------------------------------------------------------------
====================================================================================================
ADDENDUM — same query, Vectara's own default reranker enabled
Endpoint: POST /v2/corpora/{corpus_key}/query
Body: {"query": "...", "search": {"limit": 10}}  (no "reranker" key = product default,
       not the reranker:none used above)
Top 4 shown (full 10-result dump omitted here; same corpus, same passages as above)
====================================================================================================
rank=1 score=0.998649 document_id=A01_field_service_policy_and_charges_uk.pdf page=4 region=uk
6.1 Acknowledgement out of hours
A Priority 1 fault reported outside business hours is acknowledged by a named duty engineer within
90
minutes of the ticket being raised.
----------------------------------------------------------------------------------------------------
rank=2 score=0.932576 document_id=A01_field_service_policy_and_charges_uk.pdf page=4 region=uk
6.3 Priority 2 and Priority 3 out of hours
Priority 2 and Priority 3 tickets raised outside business hours are queued and acknowledged when the
service desk opens.
----------------------------------------------------------------------------------------------------
rank=3 score=0.917303 document_id=A01_field_service_policy_and_charges_uk.pdf page=2 region=uk
Priority     Acknowledgement target     Measured from
Priority 1     30 minutes     Ticket raised
Priority 2     4 working hours     Ticket raised
Priority 3     The next working day     Ticket raised
----------------------------------------------------------------------------------------------------
rank=4 score=0.612426 document_id=A01_field_service_policy_and_charges_uk.pdf page=6 region=uk
Route     When     Detail
Service desk     Business hours     service@fenwake-instruments.example
Service desk telephone     Business hours     +44 117 496 0188
Out-of-hours pager     All other times     +44 117 496 0199
----------------------------------------------------------------------------------------------------