Does Vectara cite a passage that supports its answer's claim?
Vectara cited a passage that supported its answer's claim. It said a named duty engineer would acknowledge the out-of-hours fault within 90 minutes, and the cited passage said the same.
1 of 1 test case passed
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Citation opened and read against the claim it supportsPassEvidence
“How quickly does Fenwake acknowledge a Priority 1 fault reported outside business hours?”
A Priority 1 fault reported outside business hours is acknowledged by a named duty engineer within 90 minutes of the ticket being raised [1].
Transcribed from Proof 1 · Screenshot
| ✓ | Expected: A citation that leads to a passage supporting the claim made in the answer.Found: The answer gave a 90-minute acknowledgement target for a priority 1 fault outside business hours; the cited passage on page 4 gave the same target. |
The citation needed to support the specific claim, not just point to a related document. It led to a passage giving the same 90-minute acknowledgement by a named duty engineer.
Uncited business-hours target. The second retrieved passage, on page 2, was not cited. It gave a 30-minute business-hours target measured from when the ticket was raised.
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Where this sits in the benchmark
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| Level | Name | Scope |
|---|---|---|
| Benchmark | Managed RAG → | 15 scenarios · 9 tools |
| Capability | Citations → | |
| Scenario | A claim in the answer traced back to its source → | |
| Tool | Vectara → |
Global scenario definition → · Global capability definition → · Vectara product page →
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