Does Freshdesk Freddy change later answers after a correction?
Freshdesk Freddy offered no way to correct a past answer, so the correction-and-follow-up scenario could not be carried out. No follow-up question was sent in a new conversation.
1 of 1 test case failed
Every test case in this scenario has a result.
The test case
Each test case is judged on its own: Pass, Fail, Not gradable, or Untested. The scenario result above is based on this test case.
Re-ask the corrected question in a new conversationFailEvidence
We did not send a follow-up question because the product offered no way to submit the required correction first.
There is no applicable tool response to show for this step.
| ✗ | Expected: The answer in a new conversation reflects the submitted correction.Found: No route to correct an earlier answer was available, so the question was not re-asked in a new conversation. |
The missing correction capability prevents meeting the requirement, making this a failure to support corrections—not an observed failure to learn. A knowledge editor for adding question-and-answer pairs exists, but was not substituted for correcting an earlier answer.
Configuration and setup
How this tool was set up for the run and what the test needed in place. Each row is a fact from the run's records; a fact the records do not hold is left out, not guessed.
How this scenario is graded
How we decide Pass, Fail and Not gradable. The same rules apply to every tool tested on this scenario.
Each test case gets one result per tool: Pass, Fail or Not gradable. A test case we haven't run yet shows Untested. There are no partial results.
- Pass: the tool did everything the test expected, and nothing it said contradicts the correct answer.
- Fail: at least one expected behaviour clearly didn't happen; the test case's result says which one and quotes the tool.
- Not gradable: our evidence couldn't settle the outcome (for example a record we needed is missing). It is never counted as a fail, and the test case's result says what's missing.
Where this sits in the benchmark
This page is one cell of a larger study: one tool, one scenario. Only this benchmark's frame appears here.
| Level | Name | Scope |
|---|---|---|
| Benchmark | AI Customer Support Chatbots → | 26 scenarios · 14 tools |
| Capability | Feedback and learning → | |
| Scenario | Correction changes future behavior where the product claims learning → | |
| Tool | Freshdesk Freddy → |
Global scenario definition → · Global capability definition → · Freshdesk Freddy product page →
History of this result
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Act on this result
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You run the same kind of test against your own setup and get the same behaviour.
Agree →Yours behaves differently. Tell us what you got, with a screenshot if you have one.
Disagree →Something here is wrong — a reference value, a transcription, a grade.
Report an issue →Tell us what changed and we schedule a rerun of the failing test case. The old result stays as history.
Vendor notice →The same record is available as structured data through the AI Demos MCP server, with the counts, the coverage and every per-test-case reason carried as fields.
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