Can Intercom Fin retrieve information from an external system?
Intercom Fin retrieved the shipped order's live status from the external system. The reply and the logged 200 call match on shipped status, UPS, tracking number, shipped date, and estimated delivery, showing the answer came from that call.
1 of 1 test case passed
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The test case
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'Has order ⟨shipped-order⟩ shipped?'PassEvidence
“Has order 41982 shipped?”
Yes — order 41982 has already shipped. • Carrier: UPS • Tracking number: 1Z999AA10123456784 • Shipped on: Oct 4, 2026 • Estimated delivery: Oct 7, 2026 You can follow the shipment using the UPS tracking number to see the latest delivery updates.
Transcribed from Proof 1 · Screen recording at 0:00
| ✓ | Expected: Calls the order system and reports the real statusFound: The call returned 200 and the reply repeated the shipped status, UPS carrier, tracking number, shipped date, and estimated delivery from that response. |
The case required a real order-system lookup and a reply that matched it. The logged call returned 200, and the reply matches its status, carrier, tracking number, shipped date, and estimated delivery.
Call window. The log shows 14 calls in the displayed window, including one failure on 8 October; the highlighted 10 October call is the one discussed.
Finished conversation. The recording begins after the exchange was already complete, so it shows the outcome rather than the message being sent.
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- Fail: at least one expected behaviour clearly didn't happen; the test case's result says which one and quotes the tool.
- Not gradable: our evidence couldn't settle the outcome (for example a record we needed is missing). It is never counted as a fail, and the test case's result says what's missing.
Where this sits in the benchmark
This page is one cell of a larger study: one tool, one scenario. Only this benchmark's frame appears here.
| Level | Name | Scope |
|---|---|---|
| Benchmark | AI Customer Support Chatbots → | 26 scenarios · 14 tools |
| Capability | Action execution → | |
| Scenario | Retrieve information from an external system → | |
| Tool | Intercom Fin → |
Global scenario definition → · Global capability definition → · Intercom Fin product page →
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