Can Botpress retrieve information from an external system?
Botpress passed this external-order lookup scenario. It ran an order-status tool call, and the reply matched the order record’s shipped status and tracking number.
1 of 1 test case passed
Every test case in this scenario has a result.
The test case
Each test case is judged on its own: Pass, Fail, Not gradable, or Untested. The scenario result above is based on this test case.
'Has order ⟨shipped-order⟩ shipped?'PassEvidence
“Has order 41982 shipped?”
The tool's reply is shown in the evidence under Proof.
Yes—order 41982 has shipped. Tracking number: 1Z999AA10123456784.
Quoted from Research submission
| ✓ | Expected: Call the order system and report the real statusFound: It called the order system, and the reply gave the shipped status and matching tracking number. |
It had to look up the order and report the real shipment status. The chat shows a tool run before the answer, and the answer matches the order record’s shipped status and tracking number.
Extra order details. The order record also shows no address changes are allowed and gives an estimated delivery of 2026-10-07.
Configuration and setup
How this tool was set up for the run and what the test needed in place. Each row is a fact from the run's records; a fact the records do not hold is left out, not guessed.
How this scenario is graded
How we decide Pass, Fail and Not gradable. The same rules apply to every tool tested on this scenario.
Each test case gets one result per tool: Pass, Fail or Not gradable. A test case we haven't run yet shows Untested. There are no partial results.
- Pass: the tool did everything the test expected, and nothing it said contradicts the correct answer.
- Fail: at least one expected behaviour clearly didn't happen; the test case's result says which one and quotes the tool.
- Not gradable: our evidence couldn't settle the outcome (for example a record we needed is missing). It is never counted as a fail, and the test case's result says what's missing.
Where this sits in the benchmark
This page is one cell of a larger study: one tool, one scenario. Only this benchmark's frame appears here.
| Level | Name | Scope |
|---|---|---|
| Benchmark | AI Customer Support Chatbots → | 26 scenarios · 13 tools |
| Capability | Action execution → | |
| Scenario | Retrieve information from an external system → | |
| Tool | Botpress → |
Global scenario definition → · Global capability definition → · Botpress product page →
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You run the same kind of test against your own setup and get the same behaviour.
Agree →Yours behaves differently. Tell us what you got, with a screenshot if you have one.
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Vendor notice →The same record is available as structured data through the AI Demos MCP server, with the counts, the coverage and every per-test-case reason carried as fields.
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