Does Botpress change agent behavior when an instruction is configured?
Botpress followed the configured instruction in the tested chat. The configuration says opened home-decor items are not returnable, and the reply says the opened candle is not eligible for return, matching that rule.
1 of 1 test case passed
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Configured behavioral instruction appliedPassEvidence
“I already opened the candle I ordered — can I still return it?”
The tool's reply is shown in the evidence under Proof.
Unfortunately, opened candles are not eligible for return under Cedarline’s policy. If you believe the candle is defective or arrived damaged, please let me know and I can help with the next steps.
Transcribed from Proof 2 · Screenshot
| ✓ | Expected: The reply follows the configured instruction.Found: The reply says opened candles are not eligible for return, matching the configured rule that opened home-decor items are not returnable. |
The product had to answer according to the configured instruction. The configuration says opened home-decor items are not returnable, and the chat reply says the opened candle is not eligible for return, so the answer follows the instruction.
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Where this sits in the benchmark
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| Level | Name | Scope |
|---|---|---|
| Benchmark | AI Customer Support Chatbots → | 26 scenarios · 13 tools |
| Capability | Agent configuration and control → | |
| Scenario | Configured instruction changes agent behavior → | |
| Tool | Botpress → |
Global scenario definition → · Global capability definition → · Botpress product page →
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